My Android phone stopped counting steps. What should I do?

Android devices and systems vary a lot. Different types of Android phones have different system settings. Some system settings may affect Pacer's performance. Please refer to the troubleshooting tips below if your Pacer is not working properly. If you find a better solution, please email support@mypacer.com and we will upgrade your account to Premium!

SAMSUNG

First check the OS version of your Samsung phone. Go to mobile Settings -> "Software information" -> "Android version"

-For OS version 5.0 or above

1. Go to mobile Settings -> Device maintenance -> Battery -> Choose "Unmonitored Apps"
2. Click "Add apps" （tap the "┊" button on top right) -> Select Pacer -> Click "Done" (top right)

-For OS version lower than 5.0

1. Go to mobile Settings -> Device maintenance -> Battery -> Battery usage -> tap Three dots (or "More" on top right) -> Optimize battery usage -> select "Apps not optimized" and switch to "All apps" -> Find "Pacer" and switch it OFF
2. Settings -> Device Maintenance -> Unmonitored Apps -> Add apps -> Select Pacer

HUAWEI

First check the EMUI version of your Huawei phone. Go to mobile Settings -> "About Phone" -> check EMUI version

-For EMUI version 3

1. Phone Manager -> Settings (top right) -> Protected Apps -> find Pacer -> turn it on
2. Phone Manager -> Startup Manager -> find Pacer -> turn it on
3. Tap the overview button "" on your phone to open a list of recently used apps -> find Pacer -> press and swipe down -> tap the "lock" button

-For EMUI version 5

1. Phone Manager -> Lock screen cleanup (swipe right to the second page) -> Find Pacer -> turn it off
2. Tap the overview button "" on your phone to open a list of recently used apps -> find Pacer -> press and swipe down Pacer -> tap the "lock" button
3. Go to mobile Settings -> Apps -> Settings -> Special Access -> Ignore Battery Optimization -> Find Pacer (click the dropdown arrow to see all apps) -> Choose "Allow"

-For EMUI version 8

1. Phone Manager -> Launch -> Find Pacer -> tap it and change it to "Manage Manually", and turn on "Auto-launch", "Secondary launch" and "Run in background"
2. Tap the overview button "" on your phone to open a list of recently used apps -> find Pacer -> press and swipe down Pacer -> tap the "lock" button
3. Go to mobile Settings -> Apps & Notifications -> Apps-> Settings -> Special Access -> Ignore battery optimization -> Find Pacer (click the dropdown arrow to see all apps) -> Choose "Allow"

XIAOMI

1. Go to mobile Settings -> Battery & Performance -> find "Battery Saver" -> choose apps -> find Pacer -> choose "No Restrictions"
2. Go to mobile Settings -> Permissions -> Autostart -> find Pacer -> turn it on
3. Tap the Overview button to open a list of recently used apps -> Find Pacer -> press and swipe down -> tap the "lock" button

PIXEL

-For OS version lower than 9.0

• Settings -> Battery -> tap the three dots on the top right -> Battery Optimization -> tap the dropdown arrow and choose "All apps" -> find Pacer -> choose "Don’t Optimize"

-For OS version 9.0

• Settings -> Apps & Notifications -> tap the dropdown arrow on the bottom  -> tap "Special App Access" -> select "Battery Optimization" -> tap the dropdown arrow and choose "All apps" -> Find Pacer -> Choose "Don’t Optimize"

ONEPLUS

• Go to mobile Settings -> Battery -> Battery Optimization -> tap the dropdown arrow and choose "All Apps" -> find Pacer -> set it to "Don't Optimize"

SONY

• Settings -> Battery -> tap the three dots on the top right -> Battery Optimization -> Apps -> find Pacer -> select "Not Optimized"

LG

• Settings -> Battery & Power Saving -> Battery Saver -> click "Restrict apps in background" -> find Pacer -> set it to "No Restrictions" 

MOTOROLA

1. Go to mobile Settings -> Battery -> Stamina Mode -> Find Pacer -> Turn off "Stamina Mode" for Pacer
2. Go to mobile Settings -> Battery -> click the "⋮" button on the top right -> Battery Optimization -> tap the dropdown arrow and choose "All Apps" -> find Pacer -> set it to "Don't Optimize" -> select "Done"

HTC

• Go to mobile Settings -> Power -> Battery Optimization -> find Pacer -> choose "Don’t Optimize" 

ZTE

• Go to mobile Settings -> Battery -> tap "⋮" on the top right -> Battery Optimization -> Switch "Not optimized" list to "All Apps" (by clicking the dropdown arrow) -> find Pacer -> Set it to "Don't Optimize" -> Done

OPPO

1. Go to mobile Settings -> Battery -> Energy Saver -> find Pacer -> turn off "Background Freeze" and "Abnormal Apps Optimization"
2. Phone Manager -> Privacy Permissions -> Startup Manager -> find Pacer -> turn it on

VIVO

1. iManager -> App Manager ->Autostart manager -> find Pacer -> turn on 
2. iManager -> Power Manager -> Backstage Power -> find Pacer -> turn on

OTHER DEVICES AND SYSTEMS

Go to mobile Settings and see if the following settings are available:

1. Battery & Battery Optimization (turn off battery optimization for Pacer)
2. Apps & Apps optimization (turn off battery optimization for Pacer)
3. Autostart settings (turn on auto start for Pacer)