My Android phone stopped counting steps. What should I do?

Android phones can close Pacer from running in the background. Therefore, we would suggest users open Pacer at least once per day in the morning to trigger Pacer to start counting. And it would be great to open Pacer several times per day to prevent Pacer from being shut down in the background.

Android devices and systems vary a lot. Different types of Android phones have different system settings. Some system settings may affect Pacer's performance. Please refer to the troubleshooting tips below if your Pacer is not working properly. If you find a better solution, please email support@mypacer.com and we will upgrade your account to Premium!

Please refer to the troubleshooting tips to allow Pacer runs in the background

SAMSUNG

1. Disable "battery optimization". Search “Optimize battery usage” in the Phone setting -> on the Optimize Battery Usage screen, switch to the All apps list from the drop-down to see all of the apps on your device -> select Pacer and turn off the switch
2. Enable “Allow background data usage”. Go to phone setting -> tap Apps -> select Pacer -> tap Mobile data -> enable Allow background data usage.
3. Cleaner apps like "Clean Master" would close background running apps. If you have these apps on your phone, please add Pacer to their "Ignore List"

HUAWEI

First check the EMUI version of your Huawei phone. Go to mobile Settings -> "About Phone" -> check EMUI version

-For EMUI version 3

1. Phone Manager -> Settings (top right) -> Protected Apps -> find Pacer -> turn it on
2. Phone Manager -> Startup Manager -> find Pacer -> turn it on
3. Tap the overview button "" on your phone to open a list of recently used apps -> find Pacer -> press and swipe down -> tap the "lock" button

-For EMUI version 5

1. Phone Manager -> Lock screen cleanup (swipe right to the second page) -> Find Pacer -> turn it off
2. Tap the overview button "" on your phone to open a list of recently used apps -> find Pacer -> press and swipe down Pacer -> tap the "lock" button
3. Go to mobile Settings -> Apps -> Settings -> Special Access -> Ignore Battery Optimization -> Find Pacer (click the dropdown arrow to see all apps) -> Choose "Allow"

-For EMUI version 8

1. Phone Manager -> Launch -> Find Pacer -> tap it and change it to "Manage Manually", and turn on "Auto-launch", "Secondary launch" and "Run in background"
2. Tap the overview button "" on your phone to open a list of recently used apps -> find Pacer -> press and swipe down Pacer -> tap the "lock" button
3. Go to mobile Settings -> Apps & Notifications -> Apps-> Settings -> Special Access -> Ignore battery optimization -> Find Pacer (click the dropdown arrow to see all apps) -> Choose "Allow"

XIAOMI

1. Go to mobile Settings -> Battery & Performance -> find "Battery Saver" -> choose apps -> find Pacer -> choose "No Restrictions"
2. Go to mobile Settings -> Permissions -> Autostart -> find Pacer -> turn it on
3. Tap the Overview button to open a list of recently used apps -> Find Pacer -> press and swipe down -> tap the "lock" button

PIXEL

-For OS version lower than 9.0

• Settings -> Battery -> tap the three dots on the top right -> Battery Optimization -> tap the dropdown arrow and choose "All apps" -> find Pacer -> choose "Don’t Optimize"

-For OS version 9.0

• Settings -> Apps & Notifications -> tap the dropdown arrow on the bottom  -> tap "Special App Access" -> select "Battery Optimization" -> tap the dropdown arrow and choose "All apps" -> Find Pacer -> Choose "Don’t Optimize"

ONEPLUS

• Go to mobile Settings -> Battery -> Battery Optimization -> tap the dropdown arrow and choose "All Apps" -> find Pacer -> set it to "Don't Optimize"

SONY

• Settings -> Battery -> tap the three dots on the top right -> Battery Optimization -> Apps -> find Pacer -> select "Not Optimized"

LG

• Settings -> Battery & Power Saving -> Battery Saver -> click "Restrict apps in background" -> find Pacer -> set it to "No Restrictions" 

MOTOROLA

1. Go to mobile Settings -> Battery -> Stamina Mode -> Find Pacer -> Turn off "Stamina Mode" for Pacer
2. Go to mobile Settings -> Battery -> click the "⋮" button on the top right -> Battery Optimization -> tap the dropdown arrow and choose "All Apps" -> find Pacer -> set it to "Don't Optimize" -> select "Done"

HTC

• Go to mobile Settings -> Power -> Battery Optimization -> find Pacer -> choose "Don’t Optimize" 

ZTE

• Go to mobile Settings -> Battery -> tap "⋮" on the top right -> Battery Optimization -> Switch "Not optimized" list to "All Apps" (by clicking the dropdown arrow) -> find Pacer -> Set it to "Don't Optimize" -> Done

OPPO

1. Go to mobile Settings -> Battery -> Energy Saver -> find Pacer -> turn off "Background Freeze" and "Abnormal Apps Optimization"
2. Phone Manager -> Privacy Permissions -> Startup Manager -> find Pacer -> turn it on

VIVO

1. iManager -> App Manager ->Autostart manager -> find Pacer -> turn on 
2. iManager -> Power Manager -> Backstage Power -> find Pacer -> turn on

OTHER DEVICES AND SYSTEMS

Go to mobile Settings and see if the following settings are available:

1. Battery & Battery Optimization (turn off battery optimization for Pacer)
2. Apps & Apps optimization (turn off battery optimization for Pacer)
3. Autostart settings (turn on auto start for Pacer)