Regularly Sync Your Data
Participants must launch the Pacer app once every 1-2 days to ensure challenge activity data is up to date.
Pacer is unable to automatically pull data from a smartphone, so it must be launched periodically to collect activity data and send it to the Pacer servers. The transfer should be very quick, but there could be a delay of a few hours. This is normal.
Pacer iOS only needs to be opened for 15-20 seconds, so launch the app and allow it to collect and update your activity data. Pacer Android will be working in the background, so ensure your Android phone settings are optimized.
When you do launch the app, access the challenge leaderboards and support other challenge participants with likes, or check out other great Pacer features.
Syncing Wearables & 3rd Party Apps
Pacer iOS connects to Apple Health, Fitbit, and Garmin. Apple Watch syncing must be via Apple Health.
Pacer Android connects to Google Fit, Fitbit, Garmin, and Samsung Health.
Fitbit & Garmin users must first join the Enterprise Org to be automatically upgraded to Premium before they can directly connect.
If you cannot sync your wearable to Pacer, and you notice different step counts between your wearable and Pacer, refer to this support guide.
If you think your activity data is wrong for some reason, follow these steps to fix the issue.