How can I see who has registered for my virtual challenge?
After logging into fundraiser.mypacer.com, you can download a registration report for each of your challenges. This report will include detailed information about reach registrant including their contact information and shipping address (if provided).
Can I delete an event that has already been published?
You cannot delete an event that already has registered participants. However, you may freeze registrations by going to "Challenges", clicking on the "..." button next to the challenge you want to freeze, and choosing "Close Registration".
You may re-open registrations at any time.
How can I get final challenge results (leaderboard)?
You can download a report for each of your challenges that gives leaderboard standings.
Who is responsible for issuing refunds if a participant is unsatisfied?
As the challenge organizer, you are responsible for issuing refunds. You may issue refunds from the "Payouts" section the Pacer Fundraiser website, or directly from your Stripe account. Refunds will be debited from your Stripe balance.
What can I do with income from Fundraiser Challenges?
That is largely up to you. The purpose of Fundraiser Challenges is to allow event organizers like yourself to raise money for a cause, cover costs associated with providing any physical rewards, and give you an opportunity to earn incremental income for your efforts organizing the challenge.
Do I have to provide physical rewards to participants?
No. Again, how you want to organize your challenge and use the funds you raise is largely up to you. However, if you promise participants a physical reward, Pacer reserves the right to verify that you are delivering as promised.
Are there limitations on the amount of funds I can raise?
Yes. All first time organizers will be limited to $600 in total fundraising per challenge. This limit increases as you successfully organize more challenges.
Are there limitations on how much I can charge participants?
Yes. The maximum amount you can charge per registration is $50. The minimum amount is $2.00
Does Pacer charge any fees to organize a Fundraiser Challenge?
Creating a Fundraiser Challenge in Pacer is free.
Typically, Pacer charges a $1.50 platform fee per registration. However, due to the ongoing impact of COVID-19 around the world, we have decided to waive that fee entirely until at least October 1, 2020. At that time we will reevaluate whether or not to collect platform fees.
Therefore, the current platform fee collected by Pacer is $0.00.
What other fees are associated with organizing a fundraising challenge?
You as the organizer will pay Stripe’s processing fee on each transaction. This amount will be automatically deducted from your Stripe payouts, and you will be able to see the exact amount in each payout report.
The amount for Stripe fees varies by country/region (https://stripe.com/pricing). As of this article’s last update, the Stripe processing fee in the USA region is $0.30 + 2.9% of each transaction total.
When will I receive funds from Stripe?
Exactly when you will receive payouts from Stripe will depend on your country/region. Please refer to Stripe’s own documentation for details.
If I want to provide physical goods to participants, can I charge shipping?
No, at this time we do not offer a separate line item for shipping. However, you are free to set prices as you wish and include shipping and handling costs in your pricing.
Can I include participation gifts like t-shirts, medals and swag in my challenge?
Fundraiser Challenges are your challenges and you are free to provide participants with whatever participation gifts or goodies that you would like! Keep in mind that Pacer is only providing you the virtual challenge platform. You as the organizer will be responsible for all fulfillment and the costs associated with fulfillment.
If you promise participants physical participation gifts, Pacer may contact your participants after your challenge in order to ensure that these gifts were delivered as promised.
What if I want to include participation gifts like t-shirts, medals and swag but I don’t know how? Can Pacer provide fulfillment services?
This depends on your expected challenge size. If you anticipate having more than 5000 participants, Pacer may be able to provide support in fulfilling participation gifts. Please contact our support team to inquire about this possibility.
In this case Pacer would also charge a fulfillment fee that covers the cost of all sourcing, shipping and handling.
Do I need to collect and remit sales tax?
Sorry, but Pacer cannot provide tax advice. If you are unclear about whether or not you should be collecting and remitting sales tax on your virtual challenges, we encourage you to consult a tax advisor with expertise in your area.
Do I need to report income from challenges to my local tax authority?
Sorry, but Pacer cannot provide tax advice. It will be up to you as the organizer to determine what your tax responsibilities are related to income from virtual challenges. If you are unclear about how to treat income from a virtual challenge, we encourage you to consult a tax advisor.
Pacer exclusively uses Stripe for all payments and payouts to organizers. Generally speaking, any payouts above a certain threshold via Stripe will be automatically reported to your local tax authority. You should also be able to download any required personal tax forms from your Stripe portal.