Challenge Data Troubleshooting & Contacting Support

If you are participating in a P4T virtual challenge, and you think your activity data is wrong for some reason, please take the following steps:

1. Close your eyes, take some deep breaths, slowly count down from 10, and smile. All activity data issues big and small can be corrected! Most are small!

2. Ensure you have the most updated Pacer version from the App Store or Google Play.

3. If you are manually adding activity data to your Pacer app, confirm whether your P4T challenge Admin is allowing manually added activities. If your challenge does not allow it, you will notice a step/distance reduction in the challenge leaderboards compared to your Pacer home screen data and the Data Center tab in your P4T Org. This is normal.

4. Turn off/on your smartphone, launch Pacer, access the challenge leaderboards, and see if that corrected the issue.

5. If you have synced Pacer iOS to Apple Health, Fitbit, or Garmin, re-check your connections.

If you have synced Pacer Android to Google Fit, Fitbit, Garmin, or Samsung Health, re-check your connections.

If you are still having issues, please contact Pacer Support via the Pacer app by following these steps:

1. Close your eyes, take some deep breaths, slowly count down from 10, and smile. All activity data issues big and small can be corrected! Most are small!

2. Launch Pacer, access your P4T Org through a current challenge pinned to your home screen, tap the Extra Options (...) button in the top right corner of the Org screen, and choose Email Support.

You can also tap the Explore Menu in the bottom right corner, and then Corporate in the top right corner. Then tap Email Support.

3. An email will be created in your phone's active email account. Clearly explain the issue and attach any screenshots to help diagnose the problem and tap send.

The in-app email will also send your phone's activity log to the Pacer Support Team that helps diagnose more technical issues.

4. You should receive a Pacer Support notification email after successfully submitting, followed up by a Pacer Support Team member within one day's time. 

The Support Team member might require additional information in the form of specific data or phone screenshots. In the meantime, continue your activities as normal while the data issue is sorted. No need to quit the challenge and delete Pacer. Stay positive and stay active!