Challenge Data Troubleshooting & Contacting Support

If you are participating in a P4T virtual challenge, and you think your activity data is wrong for some reason, please take the following steps:

1. Close your eyes, take a few deep breaths, slowly count down from 10, and smile. All activity data issues, big and small, can be corrected! Most are small!

2. Ensure you have the most updated Pacer version from the App Store or Google Play.

3. If you manually add activity data to your Pacer app, confirm whether your P4T challenge Admin allows manually added activities. If your challenge does not allow it, you will notice a step/distance reduction in the challenge leaderboards compared to your Pacer home screen data and the Data Center tab in your P4T Org. This is normal.

4. Turn off/on your smartphone, launch Pacer, access the challenge leaderboards, and see if that corrects the issue.

5. Re-check your connections if you have synced Pacer iOS to Apple Health, Fitbit, or Garmin.

Re-check your connections if you have synced Pacer Android to Google Fit, Fitbit, Garmin, or Samsung Health.

If you are still having issues, contact Pacer Support in the Pacer app by following these steps:

1. Close your eyes, take a few deep breaths, slowly count down from 10, and smile. All activity data issues, big and small, can be corrected! Most are small!

2. Launch Pacer, and access your Pacer account menu in the top left corner. Tap the Help Center button in the bottom right corner, and then tap Email Support.

3. Confirm what phone data you'd like to send to Pacer Support, and tap Continue. The default data includes account identifiers and settings, app usage, and diagnostic logs.

An email will be created in your phone's active email account. Clearly explain the issue, and attach screenshots to help diagnose the problem if needed. Then tap Send.

4. Pacer Support will send an auto email response to the address connected to your Pacer account. Please check your email account and spam account, just in case.

A Pacer Support Team member will respond within 24 hours to troubleshoot the issue. The member might require additional information in the form of specific data or phone screenshots.

In the meantime, continue your activities as usual while the data issue is sorted. There is no need to quit the challenge and delete Pacer. Stay positive and stay active!