During the checkout process, you are able to choose the timing we ship the medals out, as shown below. If you kept the default setting “Regular (no waiting for completion)”, then we will ship the medals at the first available time regardless of your completion status. In that case, it's possible that you receive the medal before you finish the challenge/race.
If you wish to only receive the medal after challenge/race completion, just select “Ship only upon completion” next time when you register. In that case, we will only ship the medals after you complete the challenge/race. Contact firstname.lastname@example.org for help.
*Due to operational reasons, for all medal packs, such as the 8 Planet Pack or the Wild Animal Pack, will be shipped in the Regular way regardless of the preference choice.