Troubleshooting

General

• How do I locate my PacerID?
• Why does Pacer count steps when I am shaking my phone?
• Differing Step Counts - Pacer and Wearable
• Reset Step Count
• GPS Activity Troubleshooting Tips

Pacer Android

• I synced Pacer with Google Fit and my GPS step and distance data decreased over time.
• I connected Pacer to Google Fit but the steps displayed are zero/zed, or very few
• Pacer App Support with the Feedback Portal - Android
• Pacer Android stopped counting my steps. What should I do?
• My Huawei phone stopped counting steps. What should I do?
• My Mi phone stopped counting steps. What should I do?

See all 9 articles

Pacer iOS

• GPS Tracking & Privacy Settings - iOS
• Pacer is not recording GPS tracks when app is in background (iOS 13)
• Pacer App Support with the Feedback Portal - iOS
• My iPhone is not counting steps. What should I do?
• Display Step History Over 1 Year - iOS
• Export Pacer Data - iOS

See all 8 articles