Pacer supports syncing steps and activity data from Fitbit wearables, but the flow is a little different than phone‑based step counting.
- Your Fitbit sends data to the Fitbit app on your phone and Pacer then pulls that data from the app.
- You must be a Pacer Premium subscriber, a Virtual Adventure Challenge participant or part of a Pacer for Teams enterprise challenge to connect Fitbit.
Pacer focuses on phone‑based counting but supports Fitbit and other wearables because many users prefer to track steps with a device.
The instructions below cover both iOS and Android. If you use an Apple Watch or another wearable, please see the corresponding article.
Before you start
Sync your wearable with the Fitbit app.
The Fitbit app must show your latest steps before Pacer can import them. Open the Fitbit app after your walks or workouts to trigger a sync.
Check your subscription.
Only Pacer Premium members and challenge participants can connect Fitbit.
- Update Pacer and Fitbit to the latest versions and restart your phone if necessary.
- Understand that Pacer only syncs data from the day you connect Fitbit (previous days won’t be pulled) and manually logged activities from Fitbit do not count toward Pacer challenges. Pacer doesn’t receive hour‑by‑hour charts from Fitbit , so 24‑hour charts in Pacer will remain blank.
Connect Fitbit and fix syncing problems
- Open Pacer and connect Fitbit.
- From the home page (shoe icon), tap your profile icon then select Step Data Source.
- Scroll to Fitbit, tap Connect and enable Use Fitbit as Primary Data Source.
- Log in to your Fitbit account and grant Pacer permission to access Fitbit data.
- After you authorize the connection, return to Pacer and confirm your steps are importing.
Confirm that Pacer is using Fitbit.
If no data appears, go to Settings > Step Data Source and tap Fitbit – In Use to check the connected Fitbit ID. Make sure it matches the account shown in the Fitbit app. If the wrong account is linked, disconnect and reconnect with the correct login.
- Understand sync limitations.
- When you first connect Fitbit, Pacer imports data for only the most recent four days.
- Steps, calories, active time and distance are synced , but manually logged activities from Fitbit won’t count toward Pacer social features.
- Hour‑by‑hour charts are blank because Fitbit doesn’t supply that data.
- Sync regularly.
- After you walk or run, open the Fitbit app, let it sync with your wearable, then open Pacer. Syncing usually completes in 10–15 seconds.
- On the Pacer home screen, swipe up to check the last sync time and tap the refresh button to force a sync if necessary.
- Troubleshoot if data isn’t syncing.
- Ensure your Fitbit wearable is syncing with the Fitbit app
- Ensure Pacer Premium/challenge access is active
- Verify that the same Fitbit ID is connected in both apps
- Update Pacer and the Fitbit app
- Restart your phone and reopen Pacer.
- Disconnect and reconnect the Fitbit link in Pacer
If you still see no data, contact Pacer Support through the feedback option in Settings.
How to Locate Your Fitbit User ID
Fitbit:
Open the Fitbit app (ensure you have the most recent version installed), select your Fitbit avatar in the upper left corner, then click on your Fitbit display name to access your profile. Next, select "Personal" to proceed to the following page, where your Fitbit User ID is displayed at the bottom.
Pacer:
Select the green Fitbit card on Pacer's home screen to be redirected to the Fitbit Data Source page. Your connected Fitbit account user ID can be located on this page.
If the information differs from what is displayed in your Fitbit app, this indicates that the Fitbit account connected to Pacer is not the one you are currently using.
In such a case, please verify your Fitbit account login credentials, disconnect the incorrect Fitbit account, and then reconnect using the correct account.
General troubleshooting if Fitbit still won’t sync with Pacer
These steps address issues at the Fitbit–app level. Complete them before contacting support.
Use only one phone.
A Fitbit can sync with only one device at a time. If you have other phones or tablets using the same Fitbit account, uninstall the Fitbit app on those devices and remove the Fitbit from their Bluetooth settings.
Restart your Fitbit and phone.
Restarting the wearable can fix many syncing problems. After restarting, try syncing again. If necessary, restart your phone as well.
Manually sync the Fitbit app.
In the Fitbit app, go to the Today tab and pull down to force a manual sync.
Check Bluetooth and internet connectivity.
Turn Bluetooth off and back on and make sure your phone is connected to Wi‑Fi or cellular data. Poor connectivity can prevent data from reaching the Fitbit app and therefore Pacer.
Keep apps up to date.
Update your phone’s operating system, the Fitbit app and the firmware on your Fitbit device.
Check permissions.
Ensure the Fitbit app has location and nearby‑devices permissions enabled. Without these, the app might not collect or share data.
Charge your Fitbit.
Low battery can prevent syncing; connect your Fitbit to its charger.
Reinstall the Fitbit app.
If nothing else works, uninstall the Fitbit app and reinstall it. Log back in and try syncing again.
Remove other Fitbit devices.
If multiple trackers are linked to your account, remove the extras in the Fitbit app and forget them in your phone’s Bluetooth settings.
Disable battery saver or Bedtime mode.
On some watches and phones, battery saver and Bedtime modes limit background data connectivity. Turn these modes off to restore syncing.
If you’ve followed all the steps above and your Fitbit data still doesn’t appear in Pacer, please reach out to Pacer Support through the Settings feedback portal. Provide details about your phone model, operating system, Fitbit model and whether you’re a Pacer Premium or challenge user. The support team can investigate account‑specific issues and help restore syncing.