Pacer Android stopped counting my steps. What should I do?

The Android operating system can prevent Pacer from running in the background, which will result in lost steps/distance. We suggest users open Pacer at least once a day, preferably in the morning, to ensure the app can operate. It is also advised to launch Pacer several times a day to prevent the system from shutting down the app.

Android devices and systems vary a lot, and different types of Android phones have different system settings. Some system settings may affect Pacer's performance. Please refer to the troubleshooting tips below if your Pacer is not working properly. If you find a better solution, please email support@mypacer.com and we will upgrade your account to Premium!

Please refer to the troubleshooting tips to ensure Pacer runs in the background.

Samsung

1. Disable Battery Optimization: Search “Optimize battery usage” in Phone Settings -> on the Optimize Battery Usage screen, switch to the All apps list from the drop-down to see all of the apps on your device -> select Pacer and turn the switch to Off.

2. Enable Allow Background Data Usage: Go to Phone Settings -> tap Apps -> select Pacer -> tap Mobile Data -> enable Allow Background Data Usage.

3. Cleaner apps like "Clean Master" close background running apps. If you have these apps on your phone, please add Pacer to their Ignore List.

4. Enable Notifications for Pacer in your Phone Settings if you haven't done so already. If you disable Pacer notifications, it's possible Pacer will be shut down. 

Huawei

First, check the EMUI version of your Huawei phone.

Go to Mobile Settings -> About Phone -> check EMUI version.

For EMUI version 3

1. Phone Manager -> Settings (top right) -> Protected Apps -> find Pacer -> turn it on.

2. Phone Manager -> Startup Manager -> find Pacer -> turn it on.

3. Tap the Overview button "" on your phone to open a list of recently used apps -> find Pacer -> press and swipe down -> tap the Lock button.

For EMUI version 5

1. Phone Manager -> Lock Screen Cleanup (swipe right to the second page) -> find Pacer -> turn it off.

2. Tap the Overview button "" on your phone to open a list of recently used apps -> find Pacer -> press and swipe down Pacer -> tap the Lock button.

3. Go to Mobile Settings -> Apps -> Settings -> Special Access -> Ignore Battery Optimization -> Find Pacer (click the dropdown arrow to see all apps) -> Choose Allow.

For EMUI version 8

1. Phone Manager -> Launch -> Find Pacer -> tap it and change it to Manage Manually, and turn on Auto-launch, Secondary launch and Run in background.

2. Tap the overview button "" on your phone to open a list of recently used apps -> find Pacer -> press and swipe down Pacer -> tap the Lock button.

3. Go to Mobile Settings -> Apps & Notifications -> Apps-> Settings -> Special Access -> Ignore Battery Optimization -> find Pacer (click the dropdown arrow to see all apps) -> Choose Allow.

Xiaomi

1. Go to Mobile Settings -> Battery & Performance -> find Battery Saver -> choose apps -> find Pacer -> choose No Restrictions.

2. Go to Mobile Settings -> Permissions -> Autostart -> find Pacer -> turn it on.

3. Tap the Overview button to open a list of recently used apps -> find Pacer -> press and swipe down -> tap the Lock button.

Google Pixel

OS version lower than 9.0

• Settings -> Battery -> tap the Extra Options button (...) on the top right -> Battery Optimization -> tap the dropdown arrow and choose All Apps -> find Pacer -> choose Don’t Optimize.

OS version 9.0 or above

• Settings -> Apps & Notifications -> tap the dropdown arrow on the bottom  -> tap Special App Access -> select Battery Optimization -> tap the dropdown arrow and choose All Apps -> find Pacer -> Choose Don’t Optimize.

Oneplus

• Go to Mobile Settings -> Battery -> Battery Optimization -> tap the dropdown arrow and choose All Apps -> find Pacer -> set it to Don't Optimize.

Sony

• Settings -> Battery -> tap the Extra Options button (...) on the top right -> Battery Optimization -> Apps -> find Pacer -> select "Not Optimized"

LG

• Settings -> Battery & Power Saving -> Battery Saver -> tap Restrict Apps in Background -> find Pacer -> set it to No Restrictions. 

Motorola

1. Go to Mobile Settings -> Battery -> Stamina Mode -> Find Pacer -> Turn off Stamina Mode for Pacer.

2. Go to Mobile Settings -> Battery -> tap the "⋮" button on the top right -> Battery Optimization -> tap the dropdown arrow and choose All Apps -> find Pacer -> set it to Don't Optimize -> select Done.

HTC

• Go to Mobile Settings -> Power -> Battery Optimization -> find Pacer -> choose Don’t Optimize.

ZTE

• Go to Mobile Settings -> Battery -> tap "⋮" on the top right -> Battery Optimization -> Switch Not Optimized list to All Apps by tapping the dropdown arrow -> find Pacer -> Set it to Don't Optimize -> Done.

Oppo

1. Go to Mobile Settings -> Battery -> Energy Saver -> find Pacer -> turn off Background Freeze and Abnormal Apps Optimization.

2. Phone Manager -> Privacy Permissions -> Startup Manager -> find Pacer -> turn it on.

Vivo

1. iManager -> App Manager -> Autostart manager -> find Pacer -> turn on. 

2. iManager -> Power Manager -> Backstage Power -> find Pacer -> turn on.

Other Devices & Systems

Go to Mobile Settings and see if the following settings are available:

1. Battery & Battery Optimization (turn off battery optimization for Pacer)

2. Apps & Apps optimization (turn off battery optimization for Pacer)

3. Autostart settings (turn on autostart for Pacer)

If the above methods do not fix the issue, please contact Pacer Support by sending an in-app message.