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Samsung Health Data Delayed or Not Syncing to Pacer: Causes, Fixes, and Prevention Guide

Pacer Support
  • Updated

Fitness tracking depends on accurate, timely data. When steps, workouts, or calories recorded in Samsung Health fail to appear in Pacer, it can disrupt challenges, progress tracking, and motivation. This guide explains why Samsung Health data may be delayed or not syncing to Pacer—and how to fix it for good.

 

Why Samsung Health and Pacer Fall Out of Sync

Sync problems typically stem from permissions, background restrictions, or temporary service issues rather than permanent incompatibility. The most common causes include:

 

1. App Permission Restrictions

Pacer relies on Samsung Health’s data-sharing permissions. If access to steps or activity data is revoked or incomplete, Pacer won’t receive updates.

 

2. Aggressive Battery Optimization

Many Samsung devices limit background activity to save power. When either app is restricted, data transfers can pause or delay.

 

3. Sync Latency (Normal Delay)

Samsung Health may batch-send data rather than updating in real time. Delays of several minutes—or occasionally hours—can be normal after workouts or large step counts.

 

4. Outdated App Versions

New Android or One UI updates can break compatibility until apps are updated. Running older versions increases the risk of sync failures.

 

5. Device or Account Switching

Changing phones, restoring from a backup, or signing into a different Samsung account can interrupt historical data syncs.

 

6. Server-Side or Maintenance Issues

Occasionally, sync issues originate from backend services associated with Samsung Electronics or Pacer, causing temporary outages.

 

Step-by-Step Fixes That Usually Work

Follow these steps in order; most issues are resolved before reaching the final ones.

 

✅ 1. Verify Samsung Health Permissions

  • Open Samsung Health 
  • Go to Settings → Connected services / Data permissions 
  • Confirm Pacer has access to Steps, Activity, and Calories

 

✅ 2. Check Permissions Inside Pacer

  • Open Pacer 
  • Navigate to Settings → Apps & Devices 
  • Ensure Samsung Health is connected and syncing is enabled

 

✅ 3. Disable Battery Optimization for Both Apps

  • Settings → Apps → Samsung Health → Battery → Unrestricted 

  • Repeat for Pacer 

    This allows continuous background syncing.

 

✅ 4. Force a Manual Sync

  • Open Samsung Health and pull down to refresh 
  • Open Pacer afterward and wait 1–2 minutes

 

✅ 5. Update Everything

  • Update Samsung Health, Pacer, and Google Play Services 
  • Restart your phone after updating

 

✅ 6. Reconnect the Apps (Last Resort)

  • In Pacer, disconnect Samsung Health 
  • Restart your phone 
  • Reconnect and grant all permissions again

 

What Won’t Fix the Problem

  • Reinstalling only one app without checking permissions 
  • Clearing system cache repeatedly 

  • Switching step-count sources back and forth rapidly 

    These actions often reset progress without solving the underlying issue.

 

Preventing Future Sync Problems

To keep Samsung Health and Pacer working smoothly:

  • Keep battery optimization off permanently for both apps 
  • Avoid task-killer apps that close background services 
  • Sync once daily by opening both apps 
  • Update apps promptly after system updates 
  • Stay logged into the same Samsung account

 

When to Contact Support

Reach out to Pacer or Samsung Health support if:

  • Data hasn’t synced for more than 48 hours 
  • No new steps appear despite permissions being correct 
  • Sync stopped immediately after a major system update