Apple (not Pacer) reviews and approves/denies App Store refund requests. The fastest way to request a refund is Apple’s Report a Problem page.
Before you start
Have this ready:
- The Apple Account (Apple ID) that made the purchase
- The item you want refunded (app, in-app purchase, or subscription charge)
- A short reason (e.g., “accidental purchase,” “didn’t mean to renew,” “item didn’t work as expected”)
Apple’s official refund request link
https://reportaproblem.apple.com
Step-by-step: Request a refund (web browser on iPhone/iPad/Mac/PC)
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Open the link above in a browser and sign in with your Apple Account.
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Under “I’d like to”, select Request a refund.
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Under “Tell us more”, choose the reason for your refund request, then tap/click Next.
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Select the app/subscription/in-app purchase you want refunded, then choose Submit.
You should see a confirmation message after submission (see screenshots above).
Check refund status (and what “Pending” means)
- Go to reportaproblem.apple.com and sign in.
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Choose Check Status of Claims.
- Tap/click Pending (if available) to view the current status.
Apple says to allow 24–48 hours for an update after submitting a request.
If you can’t find the charge/item on Report a Problem
1) Confirm you’re using the correct Apple Account
Apple recommends checking your email for “receipt from Apple” or “invoice from Apple” to see which Apple Account was billed and what item was purchased.
2) Check your purchase history on iPhone/iPad
- Open the App Store
- Tap your account/profile icon
- Tap Purchase History (you may need to sign in)
Important notes for subscriptions
- If the charge is from a subscription you don’t want anymore, cancel the subscription as well—refund approval does not automatically prevent future renewals. (Apple highlights cancellation as a separate action.)
What to expect after approval
- If Apple approves the refund, it can take additional time for funds to return to your original payment method.