The Pacer App and Pacer for Teams are global products, meaning anyone in the world with a smartphone and Internet access can track their daily activity, and participate in Pacer step challenges.
If your challenge will include more than 200 participants and will span more than one continent or time zone, we require at least 3 weeks to properly onboard Challenge Administrators, run a free P4T Enterprise trial to test international phone systems & networks, and ensure enough challenge participant on-boarding time.
P4T Admin Account Setup
1. Schedule a Pacer for Teams video conference demo with a Pacer representative. Invite any additional colleagues who will serve as additional challenge Admins, or technical support, such as IT.
2. Register a free Pacer for Teams Admin account as soon as possible and confirm your Org Key with your Pacer Representative, which is located in the top left corner of the P4T Admin platform when you login in green letters and numbers.
3. Setup your P4T Organization Settings to your liking. Remember you can edit and change these at anytime before or during the challenge.
Run Test Challenges
2. Understand how differing step counts might happen and what to do in case there are data discrepancies.
3. Understand that Pacer has limited fitness wearable connectivity and know which ones can currently connect to a participant's phone system or Pacer.
4. Understand and decide whether to allow participants' manually added activity data to be considered for the challenge.
5. Practice creating challenges in the Manage Challenges area of the Admin platform. Toggle settings, invite participants, run data reports, and understand how a challenge completes in the P4T system.
World Time Zones & Syncing Data
1. The Pacer App and Pacer for Teams Admin system takes into account a user's specific geographic location and time zone to determine which calendar day the fitness activity will be recorded.
2. Pacer challenges are measured on a calendar day, midnight to midnight. For example, a scheduled Pacer challenge from March 1 to March 31 officially starts at 12:00 AM (0:00) on March 1 and ends at 11:59 PM (23:59) on March 31.
3. The P4T Enterprise Manage Challenge system gives an additional 12 hours after a scheduled challenge ends for participants to sync their data. For example, if a challenge ends on March 31, a participant will have until noon (12:00) on April 1 in their current time zone to sync data for the last time. Anything after noon will not be considered.
4. Regardless of which world time zone the challenge was created in, each participant will have their current time zone calendar day to record challenge data. For example, a California-based user (GMT-8) working for a London-based company (GMT-0) will have a day that finishes 8 hours after London's. As such, Admins who want to report the most accurate weekly challenge leaderboard updates for global challenges should consider the participants closest to the International Dateline (ex. California/British Columbia, Hawaii). In such a case, Monday afternoon or Tuesday morning London time would allow ample time for a participant to sync.
5. There is a known product limitation for participants who travel frequently across multiple world time zones.
Please contact us if you have any additional global challenge questions or would like to schedule a free trial.