When creating or updating a Pacer account email, a verification email is sent. If not received, check all folders including Spam and Promotions, confirm the email is correct, and resend via the app under Settings → Email → Account Status. Add Pacer emails to safe senders, avoid forwarding loops, and ensure device settings are correct. If issues persist, try a different email or contact Pacer support through the app.
When you create a Pacer account or change your email, we send a one‑time verification email to confirm your address. If you don’t see it right away, don’t worry — emails can sometimes take a few minutes or get filtered. Follow the steps below to find or resend your verification email.
1. Check All Your Email Folders
Wait a few minutes. Verification messages usually arrive within one or two minutes but can sometimes be delayed by up to 10–15 minutes. Look in your Spam, Junk, Promotions, and Trash folders. In Gmail, also check the Updates and Social tabs. Use your email’s search function and search for “Pacer” or “verification” — sometimes rules move emails to unexpected folders.
2. Confirm You Entered the Correct Email Address
Typos are the most common reason for not receiving the verification mail. If you just signed up, double‑check the email you entered. If it’s wrong, log out and sign up again with the correct address. If you updated your email, check the spelling before requesting another verification email.
3. Resend the Verification Email
Open the Pacer app. Go to the Settings -> Email -> Account Status. Tap Send Verification Email. Wait a few minutes and check your inbox again.
4. Add Pacer to Your Safe Senders List
Some email providers block automated messages by default. Adding our address to your contacts can help:
Add support@mypacer.com and no-reply@mypacer.com (addresses may vary by region) to your address book. If your company or school email is managed by an IT department, ask them to whitelist Pacer emails or try using a personal email address.
5. Avoid Email Forwarding Loops
If you forward your email from one account to another (for example, from an old address to a new one), the verification link may break. We recommend using the email account directly associated with the address you used to sign up.
6. Still Not Receiving the Email?
If you have tried the steps above and still don’t receive the verification email:
Make sure your internet connection is stable and your device’s date and time are correct. Try using a different email address, preferably from a different provider (e.g., switch from a work domain to Gmail or Outlook).
Finally, you can contact us for help:
Pacer app: Go to Settings → Support & Feedback and submit a request.