If you can’t sign in because you forgot your password, don’t worry! You can quickly reset it using your email address. Below you’ll find step‑by‑step instructions for requesting a reset link, creating a new password, and what to do if you don’t receive the email.

🔑 Overview

Your password protects your Pacer account, so when you reset it we send a time‑limited email to confirm that you’re the account owner. The reset link typically expires after 24 hours. That’s why it’s important to complete the reset soon after you request it.

📨 Step 1: Request a Password Reset Email

Open the Log in with Email page in Pacer app. 

• If you are using a iPhone. 

  1. Tap Forgot Password? on the sign‑in screen. 

  2. Enter the email address you used to create your Pacer account. Double‑check for typos before submitting. 

  3. Tap Submit. A 6-digit verification code email will be sent to the address you provided .

• If you are using a Android Phone. 

  1. Enter the email address you used to create your Pacer account, Double‑check for typos before submitting. 

  2. Tap Forgot Password? on the sign‑in screen. A password reset email will be sent to the address you provided .

Tips:

• If you registered using Sign in with Apple, Sign in with Facebook or Sign in with Google, use those buttons instead of resetting a password. You may not have a Pacer‑specific password in those cases. 
• Password reset emails expire. If your link has expired or you accidentally closed it, repeat Step 1 to request a new one .

📨 Step 2: Check Your Email and Spam Folder

1. Open your email inbox and look for a message from Pacer with the subject line Reset Your Password. 

   If you don’t see it, check your spam or junk folder. 

2. If the email still isn’t there: 
   • Make sure you entered the correct address. 
   • Wait a few minutes and refresh your inbox. 
   • Add noreply@pacer.com to your address book and request the reset again. 
   • If you still don’t receive an email, please contact Pacer support via the in‑app Help & Support section. 

🔁 Step 3: Use the Reset Link to Create a New Password

If you're using a iPhone

1. Open the reset email. Find the 6-digit verification code.
2. Go back to Pacer app, enter the 6-digit verification code you got from the reset email.

3. Enter your new password. 

   Pick a strong password you haven’t used before. A strong password is longer than 8 characters, avoids common words (like “password”) and personal information, and mixes letters, numbers, and symbols. 

4. Tap Submit

   Once submitted, you can sign in with your new password.

If you're using a Android phone

1. Open the reset email. Tap or click Reset Password to open the reset password webpage.

2. Enter your new password. 

   Pick a strong password you haven’t used before. A strong password is longer than 8 characters, avoids common words (like “password”) and personal information, and mixes letters, numbers, and symbols. 

3. Tap or click Reset. 

   Once succeed, you can sign in with your new password.

🛠️ Troubleshooting & FAQs

• I don’t remember which email I used. 

  Try any other email addresses you might have used when signing up . You can also attempt to sign in with your social login (Apple/Facebook/Google) if that’s how you created your account. 

• The reset link has expired. 

  Password reset links are time‑limited. Simply return to the sign‑in screen and request a new email.

• I’m not receiving the email. 

  Check your spam folder. If it isn’t there, verify you entered the correct email and request again. You can also add the sending address to your contacts or safe senders list. If you still don’t receive it, contact our support team. 

• I use a password manager. 

  After resetting, update the saved password in your manager to avoid login errors in the future. 

• Still need help? 

  Open Pacer → Settings → Help & Support, and submit a feedback. Our team will verify your identity and help you regain access.

Resetting your password is quick and ensures your account remains secure. Follow the steps above and you’ll be back in your account in no time.