When signing up or changing your email in Pacer, a one-time verification link is sent that must be opened before expiration. Links may fail if expired, already used, multiple links were generated, browser cache interferes, or security scanners pre-open links. To resolve, delete old emails, request a new verification email via Pacer settings, open the new link directly, clear browser cache or switch browsers, check your network and app version, and contact Pacer support if issues persist.
When you sign up for Pacer or change your email address, we send a one‑time verification link. It must be opened before it expires. If you see an error page or “Link invalid” message, follow the steps below to resolve it.
Why the Verification Link Fails
A verification link can stop working for several reasons:
- Expired or already used: These links are one‑time and time‑limited. Clicking an old link generates an error .
- Multiple links generated: Requesting a new code automatically invalidates the previous one .
- Browser issues: A full cache or cookies can interfere with the verification process .
- Security scanners: Corporate email systems sometimes pre‑open links for security checks, which marks the link as “used.”
How to Resolve It
Follow these steps to generate a fresh verification link and ensure it opens correctly.
1. Remove old verification emails
Delete any previous verification messages from your inbox. Using an old link will trigger the “already used” error . If you’ve requested multiple emails, keep only the newest one .
2. Request a new verification email
Open the Pacer app and go to Settings → Email → Account Status, then tap Send Verification Email. Make sure your email address is correct before tapping Send.
A fresh email should arrive in your inbox within a few minutes. If you don’t see it, check your spam or junk folder.
3. Open the new link
Open the new verification email and tap the Verification Link. Avoid forwarding the link to another mailbox .
If the button doesn’t respond, copy the entire link and paste it into your browser’s address bar .
4. Clear cache or switch browsers
If you still see an error:
- Clear your browser’s cache and cookies, then reopen the link .
- Try a different browser (for example, Safari instead of Chrome on iOS, or Chrome instead of Samsung Internet on Android).
- Avoid clicking multiple links quickly. Wait for the newest email and use only that one .
5. Check your network and update Pacer
Ensure you have a stable internet connection (Wi‑Fi or mobile data). Also, confirm you’re using the latest version of Pacer from the App Store or Google Play.
6. Contact support if needed
If these steps don’t resolve the issue, contact us directly:
Open Pacer → Settings → Help & Support. Tap Feedback (iOS) / Report a problem (Android) and describe the error.
Our team can manually verify your account and help you regain access.