In Pacer, a Streak represents the number of consecutive days you have achieved your daily step goal. If you have completed your steps but your streak has not increased, it is typically due to manually logged activity, a delay in syncing, or a rest day being used automatically. Please follow the steps below to verify your goal and ensure your streak updates correctly.

1. Check If a Streak Rest Day Was Used

If you missed your goal on a previous day, Pacer may have automatically used one of your Streak Rest Days (Streak Freezes) to protect your streak. This is working as intended — your streak is safe, but the count may not have increased.

• To check your remaining rest days, tap the flame icon on the home screen.
• If your rest days are at 0, you may not receive new ones until Sunday, when Pacer replenishes them.
• The number of rest days added on Sunday depends on your Gems balance and Streak mode. See "Why did I receive fewer Streak rest days this Sunday?" for details.

2. Avoid Editing Activity Manually

Manually adding or editing steps can affect your streak. If you logged a workout or added steps by hand, the system may not count it toward your streak.

• Pacer only increases streaks for automatically tracked steps.
• Try to achieve the goal through normal walking or running.

3. Check Your Internet Connection and Sync Data

While Pacer can track steps offline, your streak may not update until the app syncs data with our servers.

• Connect your phone to the internet (Wi-Fi or mobile data).
• Open Pacer and stay on the Home tab for a few seconds to allow the app to sync.
• Wait a moment — your streak should update once the sync completes.

4. Make Sure You Actually Reached Your Daily Step Goal

Your streak only increases when you hit or exceed the daily step goal you set in Pacer. If you changed your goal recently, you may need to walk more than before.

1. Open Pacer and go to Settings → Daily Step Goal.
2. Check your Daily Step Goal (e.g. 5,000, 8,000, etc.).
3. Compare it to your current step count. If your steps are lower than the goal, you haven't met the requirement yet.
4. Walk until you're over the goal. The streak will increase once the app registers the full number.

Important: Changing your daily goal may affect your streak. If you raised the goal after completing your steps, you need to walk the new amount to maintain the streak.

5. Check the Cut‑Off Time and Time Zone

Streaks are tied to the calendar day. If you finish your steps after midnight (according to your phone's time), the streak counts those steps toward the next day.

• Ensure your phone's date and time settings are correct.
• If you've recently travelled across time zones, open Pacer to sync the new time.
• Try to complete your goal before midnight local time to avoid missing the cut-off.

6. Streak Still Didn’t Increase? Contact Us

If you've completed all the steps above and your streak still hasn't increased, please get in touch:

1. In Pacer, tap Settings → Help & Support.
2. Select Feedback.
3. Describe your issue and include the date on which the problem occurred.

Our support team will investigate and restore your streak if it broke due to a technical issue.