Virtual Challenges and Races With Medals

General Questions

• Pacer Virtual Challenge Ended Before I Completed It — What Happens Now?
• Pacer Virtual Challenge Progress Not Updating — Quick Fix Guide
• Community Rules for Fair Play in Pacer Virtual Challenges
• Why My Virtual Challenge Shows Different Distance Than My Daily Steps
• Can I Log Manual Activities to Virtual Challenges and Races? (When Allowed & When Not)
• Do I need to upgrade to Pacer Premium?

See all 9 articles

Challenge and Race Instructions

• Set up your Virtual Race
• Submit results manually
• Set up your Virtual Challenge
• Enter with your registration code
• How do I Complete a Virtual Race?
• How do I complete a Virtual Challenge?

See all 7 articles

Medal & Reward

• Digital Badges vs Physical Medals for Pacer Adventure Challenges and Virtual Races — What’s the Difference?
• How to Claim Your Medal After Completing a Virtual Challenge or Race

Shipping & Delivery

• I Did Not Receive My Medal — Report a Delivery Issue
• Pacer Medals Shipping Time Estimates by Region
• Pacer Medal Shipping Costs and Import Duties (If Applicable)
• Supported Countries and Shipping Availability for Pacer Medals
• Lost, Damaged, or Wrong Medal — Replacement Policy
• Can I Change My Medal Shipping Address After Joining?

See all 9 articles

Payment & Refunds

• Virtual Challenge Subscription vs One-Time Purchase — What’s Included / Not Included
• Can I Get a Refund After Finishing the Virtual Challenge or Virtual Race?
• Refund Policy for Virtual Races and Medal Challenges